Our Policies: Privacy, Rules, Responsibilities, Returns

The latest update:

Below, you can read about the key work principles of My Canadian Pharmacy. What for do we present this information? For our clients to understand how we work and what rules we stick to. Besides, we want our customers to learn about their rights and responsibilities.

Please, get acquainted with these rules the first time you open our website. Also, make sure you fully accept all the terms published below. If you do not agree with at least one of them, you must leave the website right away.

Certainly, our consultants will be happy to answer any questions about these rules and to provide any additional information or explanations you need. You can easily get in touch with our support specialists via the contact form on the website, email, or phone.

Keep in mind that My Canadian Pharmacy has the right to introduce changes and updates to these terms at any moment based on our business interests or legislative requirements. Hence, it is highly advisable to regularly review this page to stay updated.


Privacy Terms

Privacy of our customers is one of the priorities of our company. All the members of our team strictly follow the terms specified below, as well as the corresponding legislative rules.

  1. We use the private information received from our clients to provide them with better service in the first place

The main point is that we cannot process our users’ requests and orders without learning certain private details about them, like their names, contact phone numbers, email addresses, shipping addresses, etc. Also, when a client turns to our consultants for advice about some health issues, he needs to share certain facts about his health. Collecting certain personal information about our clients is a necessity, we cannot provide service without that.

  1. We never sell or share our customers’ private data with any other businesses or use it for any marketing purposes

As it has already been mentioned, we gather and store private information about our users for providing pharm services to them. We appreciate our clients’ trust and will never try to make money out of it. We will never share the information received from you with any other companies or make it public in any way.

  1. You have the right to refuse to share your personal information

It is up to you to decide whether to provide the data required. But, if you refuse, there is a risk that we will not be able to deliver the services you need.

  1. You have the right to ask what for we need certain personal data about you

If you have any doubts or questions, feel free to turn to our consultants for assistance. They will do their best to give exhaustive explanations.

  1. It is your responsibility to ensure that all the information you share with us is flawless and up-to-date

Please, when providing any contact details, make sure they are accurate. Proofread them before sending. And, in case there are any changes, inform us without a delay. If your package is lost on its way to your home due to a mistake in the shipping address specified by you, we will not take any liability for that. Also, in some cases, you may need to discuss certain health problems with our consultants, for example, to receive recommendations about the use of drugs. In such situations, be sure to provide exhaustive answers to all the questions asked and to inform our specialist about all the medicines you are currently using and all the health problems you are currently suffering from. All the details you share will be kept confidential, there is no need to worry about any privacy risks.

  1. Our team will do everything in their power to ensure the safety of your personal information

To protect the personal information of our users, we have implemented a reliable multi-layer safety system. Besides, our IT team has been constantly monitoring the market of security products to find new advantageous technologies. We give attention to all the safety aspects: from secure data storage to risk-free money transactions. But we cannot guarantee that we will prevent all the hacking attacks. So, in the event of unauthorized access to your data, its loss, disclosure, damage, or change, our company will bear no responsibility.

  1. You are also expected to make your contribution to the safety of your account

To place orders on our website, you will need to get a personal account and to create a login and a password for it. Your responsibility is to store them in a safe place and to prevent unauthorized access to this information. If you suspect that someone has got access to your login and password, you must inform our support team without a delay. Also, if you access our website from a shared device, be sure to log off at the end.

  1. In addition to personal information, we gather certain generalized data

Like the overwhelming majority of other websites, we use cookies and other similar technologies to collect impersonal information about how clients use our website and which products they pay interest to. We need this information to learn which improvements to introduce, i.e. to make our platform better. Besides, we may apply cookies to learn about the interests of our customers and to provide them with personalized service. Sure, there are no privacy or safety risks associated with the use of the technologies mentioned. Also, it is important to mention that you can disable them by changing the settings of your browser.


Customer Care Policy

My Canadian Pharmacy is an online pharmaceutical care provider trusted by hundreds of thousands of people from all around the globe. We work hard to meet all our customers’ needs and exceed their expectations by delivering first-rate and affordable pharmaceutical services in the most timely and convenient way.

We want our clients to be confident that they can come to us with their health issues and get knowledgeable and reliable pharmacological assistance 24/7. Our Customer Care Policy outlines the very best practices we employ in our work to ensure that our customers always feel respected, cherished, and duly protected when buying their medications from My Canadian Pharmacy.

Price match guarantee

The prices for our prescription meds are among the lowest in the business; however, if any of our certified mail-order competitors can offer you an even lower price for the desired medicine, let us know, and we will be happy to match it.

Note that this particular business practice is subject to a few conditions, so make sure the following criteria are met when you request a price reduction:

  • the lowest price guarantee offer is exclusively effective at the moment of purchase;
  • we can only match the actual advertised price for the goods of interest;
  • the cheaper product offered by our competitors must be available in stock at the time of the order and identical to the one we have in all its characteristics (brand, pack shape, size, dose strength, manufacturer company, manufacturing country, etc.);
  • the competing mail-order pharmacy must be an existing licensed CIPA member;
  • the competitor’s product whose price you want us to match cannot be used, expiring or expired, second-hand, or counterfeited;
  • the competitor’s product price does not include any price cuts enabled through the use of coupons, special discounts, bulk pricing offers, etc.;
  • each particular price match claim is discussed with the customer individually over the phone. Please contact our customer service specialist to see if we can issue a price match for the desired goods.

A wide choice of pharmaceutical products

Our selection of prescription and over-the-counter medicinal drugs, dietary and herbal supplements, vitamins, and beauty products for men and women spans dozens of categories and involves hundreds of high-quality goods – all safe and properly licensed.

Top-notch customer care service

We care about your comfort and want you to be able to get prompt and expert help with choosing the right pharmaceutical products at the most favorable price. Our friendly and well-trained customer service operators will be happy to hear from you 24/7. Do not hesitate to contact us with any questions or suggestions you might have!

Adherence to the best safety and quality standards

Our customers’ good health is our top priority; we, therefore, make every effort possible to ensure that any products we offer for sale meet the best quality and safety standards approved in the pharmaceutical business.

You will never see medications of dubious or subpar quality here; neither will you find any counterfeited or illegal goods that can endanger our customers’ life. Every single prescription order that we fill at My Canadian Pharmacy is double-checked and authorized by a qualified pharmacist.


Rules of Use

  • We do not give any medical advice

Our website contains lots of top-quality materials about health and drug use, but they should not be treated as medical recommendations, they are provided as an extra source of useful information. You should never make any health decisions based on the articles or other content we publish. If you notice any adverse symptoms, the first thing to do is to consult a certified medical specialist. Certainly, in case you want to try any prescription medicine, you must also discuss that with your doctor.

  • You use this website and the content published on it at your own risk

You are the only one to bear responsibility for any negative health consequences, financial losses, or other problems related to the use of this service or the inability to use or access it.

  • We have the right to refuse your access to our service at any moment

First of all, we can exercise this right in response to a violation of the terms from this page or the law. But there can be other reasons as well. And we are not obliged to explain them to you.

  • When using this service, you are obliged to follow the letter of the law, as well as ethical norms

As a citizen, you must learn and comply with the laws of your country. If we notice that you violate any legislative norms, we have the right to take the corresponding measures, for example, to refuse you access to our service, as well as to report to the authorities. In addition, we expect that you will treat other users and their rights with respect. That means that you are prohibited to create any posts, messages, or other content that may seem to be offensive or unacceptable or perform any other actions that may offend other users or break their rights.

  • You must not try to do any damage to this platform or the content available on it

You are prohibited to distribute malware or to perform any other actions that may put the normal operation of this website at risk.

  • If you want to use any of the materials from this website for any purposes, you should receive our written consent

Remember that this website (as well as all the content published on it) is the property of our company. If you need any of our materials for commercial or noncommercial purposes, get in touch with our support team in the first place.


Return Rules

We understand that your health condition and life circumstances may change unexpectedly and rapidly, that is why we give our customers the opportunity to cancel their orders until they are sent out. So, if you find out that you do not need the drugs ordered anymore, get in touch with our customer support team without a delay. Do not postpone that. As soon as your package is sent out, we will not be able to get it back. And, according to the law, you cannot return medicines after receiving them if there are no quality issues. Also, it is crucial to highlight that you can significantly reduce the risk of receiving unnecessary drugs if you scrupulously review all the details of the order before sending them to us.

Sure, if you are dissatisfied with the quality of the products received, you can count on our support. Do not hesitate and contact our consultant. Please, do not send any items back without discussing the situation with our specialist.


Prescription Drug Use Policy

My Canadian Pharmacy is a company that works within the scope of the law. That is why we ask our customers to send valid prescriptions when they want to order prescription medications.

Sure, if you live outside Canada, you will need to get a prescription from a Canadian specialist to order from our online drugstore. However, we can deal with that procedure for you. We will send your prescription to a local specialist so that he reviews and cosigns it.

Also, you should take into account that there are certain limitations on how much you can purchase at a time. As a rule, you can order medicines for 90 days only.


Responsibilities of Our Company

This platform is available as is. We strive to provide the best service, so we give maximum attention to the development of this website. Our IT specialists work hard day after day to make sure it is operable, reliable, user-friendly, and up-to-date. But we are not obliged to do that. If there are any inaccuracies, bugs, or other problems, it is up to us to decide whether to fix that. And, if you are not satisfied with the operation of this website, the only solution is to stop using it.

Also, one should highlight that we cannot guarantee the uninterrupted operation of this service. If our website (or any of its functions) stops working due to technical issues or our business decision, we may choose to leave things as they are or to deal with the problem later. We are not obliged to provide you with continuous access to this platform.

Our company does not bear any liability for any negative consequences for your health or financial state connected with the use of this platform or products distributed via it. In case you cannot accept it, please, do not use our services.